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Asst. Manager/ Manager, Customer Experience

Apex Data Management & IT Ltd

Vacancy
1
Job Context
Job Responsibilities
* Essential​ Duties &​ Responsibilities:

* The essential functions include but are not limited to the following:

* Work with the Manager in planning, organizing, and coordinating daily operational activities.

* Oversee the execution of tasks and projects, ensuring client deadlines are met.

* Supervise and provide guidance to team members, ensuring they understand their roles and responsibilities.

* Foster a positive work environment that promotes teamwork, collaboration, and open communication.

* Develop and implement strategies to enhance customer satisfaction, loyalty, and retention by improving the end-to-end customer journey.

* Lead and mentor cross-functional teams to deliver high-quality service and meet business objectives, while fostering a customer-centric culture.

* Identify and pursue growth opportunities, including new markets, partnerships, and innovative solutions that align with business goals.

* Build and maintain relationships with key stakeholders, partners, and clients to drive long-term business growth.

* End-to-end customer service.

* Quality assurance of the services generated by stakeholders.

* Analyze customer feedback, market trends, and performance metrics to inform decision-making and continuously improve service delivery.

* Develop revenue-generating strategies, revenue generation and meet business delivery targets.

* Identify inefficiencies and implement process improvements to enhance operational efficiency and customer experience.

* Provide regular updates and insights to senior management on customer experience outcomes, business development progress, and performance against goals. Set and review performance goals daily, weekly, monthly, and annually.

* Ensuring timely service delivery in line with Apex DMIT’s brand promises.

* Keep current on company information and materials.

* Keep current on the company's marketing strategies.

* Be an Apex DMIT Ltd. flag bearer on and off the job.

* Attend and actively participate in all team meetings, and workshops/training.
Employment Status
Full Time
Additional Requirements
24 to 35 years
Workplace
Work at office
Job Location
Dhaka
Salary
Compensation & other benefits
T/A,Weekly 2 holidays
Job Source
https://jobs.bdjobs.com/jobdetails.asp?id=1360654&fcatId=9&ln=1
Job Details
Click

Category: Marketing/Sales

Job Summary

Posted on: 2025-04-23

Vacancy: 1

Job Nature: Full Time

Age: 24 years

Experience: 6 year(s)

Job Location: Dhaka

Salary:

Application Deadline: 2025-05-23




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